How can we help?
Everything you need to buy, sell and stay protected on CollabMarket freelance.
Buying a service
How does payment work?+
You pay up-front into CollabMarket’s secure escrow. The freelancer only sees the funds as “secured” and can begin work — the money is released to them only after you approve the delivery.
What if the work isn’t right?+
Use the revisions included in your package to ask for changes. If it still isn’t what you agreed, you can open a dispute and our team will review the order fairly.
Can I get a refund?+
Yes. Eligible orders can be cancelled and refunded from escrow — for example if the freelancer doesn’t deliver, or the delivery clearly doesn’t match the gig. Disputes are resolved by our team, and admins have final control over every payout.
How do I contact a freelancer before ordering?+
Open their gig and start a conversation. Keep all chat on CollabMarket — it’s the only way your protection applies.
Selling & getting paid
When do I get paid?+
Once the buyer approves your delivery, your earnings (minus the platform commission) move into your balance. After a short clearance window they become available to withdraw.
How do I withdraw?+
Add a payout method — bank, PayPal or UPI — in Billing, then request a withdrawal. Payouts are reviewed and released by CollabMarket to keep the system fair and secure.
What commission does CollabMarket take?+
A single, clearly-stated platform commission is deducted when an order completes. You always see your net earnings before you withdraw.
How do I rank higher and win more orders?+
Complete your profile, deliver on time, communicate well and earn genuine 5-star reviews. Levels and ratings are built purely from real, completed orders.
Trust & safety
Why can’t I share my email or phone in chat?+
Moving a deal off CollabMarket removes every protection — escrow, dispute resolution and payout security — and is where scams happen. Our system flags it, and repeated attempts lead to warnings and, after three, account suspension pending review.
How are reviews kept honest?+
Only a buyer who paid for and completed an order can leave a review, and each order can be reviewed once. Ratings can’t be bought or faked.
A member is behaving badly — what do I do?+
Report the order or conversation. Our team reviews reports and can issue warnings, remove gigs or suspend accounts. Serious cases are actioned quickly.
My account was suspended — can it be restored?+
Suspensions are reviewed by CollabMarket. If it was a mistake or the issue is resolved, an admin can reactivate your account.
Still need a hand?
Our team is here for anything the answers above didn’t cover.